Returns and Refunds

Returns
Here at Fruity Tipples we do our best to deliver excellent customer service as well as exceptional Cocktail sets and liqueurs every time.
We are aware that occasionally there may be an issue and if this is the case we will aim to resolve it at the earliest opportunity.
If you would like to return an item:
- Please send your item to us using the original packaging within 14 days of receiving the item
- Include a note with your name, phone number, order number and address to: Customer Services, Fruity Tipples Ltd , Brianfield farm , HD9 7DH

Following investigation, our customer services team will contact you and confirm whether a refund will be issued for the items returned.
Please note, we do not refund the cost of postage for returning goods unless they are damaged.

Damaged Goods
If you receive and open the parcel and find the item is damaged or leaked:
- Please send photographs of the item and packaging to enquiries@fruity tipples.co.uk within 14 days from receiving the item
- Please include your name, phone number, order number and address within our email
- Following investigation, the customer service team will issue a refund for the broken item and cost of postage, or send out a replacement if you prefer

If you have any problems with your order, please do get in touch. We are always here to help and we’ll do whatever we can to put things right.

You can contact us  on 07565161837 or enquiries@fruitytipples.co.uk

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